Communication issues stop 63 percent of professionals from achieving business goals on at least a weekly basis, according to a new survey from cloud-based solutions provider Nextiva.

Overload is a common concern. Thirty-eight percent of respondents use five or more customer and workplace communication tools. Multitasking with multiple tools is why 27 percent say information gets lost — which they cited as their worst communication problem.

Although more than half (58 percent) feel they couldn’t function without email, 28 percent say they miss important information that is sent that way each week.

A quarter of business professionals say they’ve lost customers due to communication issues.

Employee communication problems can also cause retention woes. More than half of business professionals said they’d consider leaving their job due to negative communication exchanges with colleagues or customers, missing information customers have sent on a regular basis or frequent communication overload-related missed deadlines.

Find out more about Nextiva’s employee communication survey results on its site.